Q & A

How about Insurance?

All parties are insured, including you, your vehicle (Scooter or Tuk Tuk), third-party vehicles, and the passengers, with comprehensive coverage.

Why do you need a local license?

In Sri Lanka, a local driver’s license is required to legally operate a motor vehicle. This requirement is common in most countries and serves several purposes, including ensuring that drivers are familiar with the local traffic laws, road signs, and regulations specific to Sri Lanka. It is also an insurance requirement. It is a legal requirement to have a valid driver’s license from the local authorities to operate a motor vehicle, including scooter as well as Tuk tuk. Without a valid local license, MC TUKTUK & BIKE RENTAL will not be able to rent a scooter or Tuk Tuk for you.

How to drive?

We offer a 1:1 driving lesson with a qualified Tuk Tuk driver, which typically lasts for about an hour. During this lesson, you will learn essential skills, including checking engine oil, fuel levels, fuses, and air pressure. You’ll also receive a basic overview of Tuk Tuk preventive maintenance and troubleshooting.

Can’t find a Pick up/Drop off location from the list?

At MC TUKTUK & BIKE RENTAL, we understand the importance of convenience during your journey through Sri Lanka. We offer flexibility in choosing pickup and drop-off locations. If you can’t find your desired location on our list, no worries. We’re flexible and ready to accommodate your needs. Simply contact us with your preferred location, and we’ll make it happen, adjusting prices transparently based on your choice.

What to do in an Accident and Emergencies?

Your safety is essential. In case of an accident or emergency, stay calm, assess the situation, move to a safe area, contact authorities, exchange information, and follow local laws. Seek medical attention if necessary. We recommend familiarizing yourself with emergency numbers and carrying a basic first aid kit.

Breakdown / Flat tire?

Stay calm and ensure safety if your Tuk Tuk experiences a breakdown or flat tire. Contact us for guidance or assistance. Attempt basic repairs only if you’re comfortable. Prioritize safety and wait for professional help if needed.

Cancellation and refund policy

Cancellation Period:

• Full Refund: If the reservation is canceled at least 5 days before the pick-up date.
• No Refund: If the reservation is canceled 5 days or less before the pick-up date.
• Refundable Deposit:
• A refundable deposit of USD100 of the total rental cost is required at the time of booking to secure the reservation.
• Early Departures:
• No refunds will be provided for early departures or unused portions of the rental period.
• Changes to Reservation:
• Changes to the reservation date or duration may be accommodated based on availability and are subject to a change fee.
• Refund Processing:
• Refunds will be processed within 7-14 business days of the cancellation date.
• Special Circumstances:
• In the event of unforeseen circumstances, such as natural disasters or government-mandated travel restrictions, refunds or rescheduling options may be provided on a case-by-case basis.